Refund and Returns Policy

1. Return Eligibility

We want you to love your purchase. If you receive a product that is damaged, defective, or incorrect, you can request a return or exchange within 7 days of delivery.

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging with all brand tags intact.
• An unboxing video or clear photo showing the issue is required for damaged or defective items.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Customized, altered, or tailor-made sarees/blouses.
• Items purchased on clearanced sale or special discount events (unless delivered damaged).
• Items without original tags or showing signs of wear and tear.

3. How to Initiate a Return

Initiating a return is simple:

• Contact our customer service team via email or WhatsApp within 7 days of receiving your order.
• Provide your Order ID, reason for return, and supporting photos/videos.
• Once approved, our team will arrange a reverse pickup from your address (subject to pin code serviceability) or guide you on sending the product back.

4. Refunds & Processing Time

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Processing takes 5-7 business days back to your original payment method, UPI, or bank account.
• Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via UPI transfer or direct bank transfer upon receiving your account details.

5. Order Cancellations

You can request an order cancellation before the item has been dispatched. Once the parcel is shipped, orders cannot be canceled, but they may be returned post-delivery according to our return terms.